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14-day returns
At Warm, we want your shopping experience to be as comfortable as the furniture you bring home. Here’s everything you need to know about how we ship and handle returns.
Orders are typically processed within 2–4 business days. Once your order has shipped, you’ll receive a confirmation email with your tracking number so you can follow your delivery every step of the way.
We offer standard and express shipping across the U.S. Shipping fees and delivery times vary depending on your location and the size of your order.
Standard Shipping: 5–10 business days
Express Shipping: 2–4 business days
Large Furniture Deliveries: May require additional handling time. Our logistics team will contact you to schedule delivery if needed.
Enjoy free standard shipping on orders over $1000 (after discounts and before taxes).
We hope you love your new furniture, but if something isn’t quite right, we’re here to help.
You may return most items within 30 days of delivery for a full refund.
Items must be unused, undamaged, and returned in their original packaging.
Custom or made-to-order items are non-returnable.
To start a return, please contact us at [email protected] with your order number and reason for return. Our team will guide you through the process.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
For damaged or defective items, please reach out within 7 days of receiving your order so we can make it right.
Once your return is received and inspected, we’ll process your refund to your original payment method within 5–7 business days.
Our team is always here to assist you with shipping updates, return requests, or product concerns.
📩 Email: [email protected]
At Warm, we’re committed to making every part of your home—and your shopping journey—feel a little warmer.
Handle with care: clean gently with a soft cloth, avoid exposure to water and chemicals, and store in a cool, dry place.
