We’re here to help! Find answers to some of the most common questions about Warm furniture, orders, delivery, and more.

Orders & Payments

Q: How can I place an order?

A: You can easily place an order through our website. Simply add your favorite items to the cart and proceed to checkout.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Warm Gift Cards.

Q: Can I change or cancel my order after it’s been placed?

A: If your order hasn’t been shipped yet, please contact our support team as soon as possible. Once the order has been processed, we’re unable to make changes.

Shipping & Delivery

Q: Do you offer free shipping?

A: Yes! We offer free standard shipping on most orders within the continental US.

Q: How long will it take to receive my order?

A: Most furniture ships within 5–10 business days. Delivery times may vary depending on your location and the size of your order.

Q: Can I track my shipment?

A: Absolutely. Once your order ships, you’ll receive a confirmation email with tracking details.

Returns & Exchanges

Q: What is your return policy?

A: We want you to love your purchase. If you’re not completely satisfied, you can return most items within 30 days of delivery. Please make sure items are unused and in their original packaging.

Q: How do I start a return?

A: Contact our support team or visit our Returns Page for detailed instructions.

Q: Are there any items that cannot be returned?

A: Custom-made or personalized furniture is non-returnable unless it arrives damaged or defective.

Product & Care

Q: Are your products made from real wood?

A: Yes! We use high-quality, sustainably sourced wood to ensure every piece is durable, timeless, and eco-friendly.

Q: How should I care for my furniture?

A: We recommend regular dusting and using a soft, damp cloth to clean. Avoid harsh chemicals or direct sunlight exposure for long periods.

Other Questions

Q: Do you offer gift cards?

A: Yes! You can purchase a Warm Gift Card here. They’re perfect for any occasion.

Q: How can I contact customer service?

A: You can reach us by email at [email protected] or through our Contact Us page. Our team is happy to help!